Appointments and Patient Responsibilities
In the interest of good healthcare practice, it is desirable to establish an appointment and no-show policy to avoid misunderstandings. Our primary responsibility is to help our patients experience good health and we wish to spend our time and energy toward that goal.
Should you need to cancel or reschedule an appointment please contact our office as soon as possible, and no later than 24 hours prior to your scheduled appointment. This gives us time to schedule other patients who may be waiting for an appointment. Patients need to have time to go through the check-in process. Therefore, if a patient shows up 15 minutes past the scheduled time, they are actually 30 minutes late.
An appointment is considered a “no show” 15 minutes past the scheduled time. For clinic appointments, text message reminders are sent to the primary number 5 days before the scheduled appointment, and again 24 hours before the scheduled appointment. For MRI and Interventional Radiology procedure appointments, patients are contacted by a member of our team prior to the appointment.
- Any scheduled patient who fails to be present or cancels an appointment and has not contacted our office with at least 24 hours’ notice will be considered a No Show and charged a $25.00 fee.
- Any patient scheduled for a procedure or MRI who fails to be present or cancels an appointment and has not contacted our office with at least 24 hours’ notice will be charged a $100 fee.
- No Show appointments are not billable to insurance and will be the responsibility of the patient.
We understand there may be times when an unforeseen emergency occurs and you may not be able to keep your scheduled appointment. If you should experience extenuating circumstances please contact our office at (352) 309-1437.